A related problem is to see that an attachment has been transmitted, but find that you are unable to open it. The causes (and thus the solutions) vary. In some cases, the problem is that the software used by the sender does not match that of the recipient. As with a missing attachment, a simple fix is to ask the sender to copy and paste the contents of the attachment within a follow up mail message. Even if formatting is disrupted, you can still get the gist of the information. You can also use your own copying and pasting process to reformat the contents, if that is important.

Another strategy is to save the document to your hard drive, and then open the software program that was used initially to create it. Once this program is in use, your computer may be able to recognize what had been the attachment, and open it. If you do not have the appropriate software loaded on your computer, you may be able to download it from the Internet; just follow the on screen prompts to proceed.

Problem 3 – You Have too Much Incoming Mail or Cannot Download What You Have

If you are receiving large volumes of e-mail, you may be vulnerable to several difficulties.

Solutions

Many Internet service providers place limits on the amount of storage provided to each user (although some have recently increased storage limits). If a pre-set limit is reached (perhaps because you've gone too long without downloading your e-mail, or have been inundated by SPAM or virus induced flood of messages), additional messages will be bounced back to those who sent them.

Of course the direct approach is to download your mail and then weed it out, but a smarter move may be to access your e-mail account via Web mail. That way you can see a listing of all messages and quickly delete any that do not appear to be of interest. The end result is the same, but this step can save a great deal of downloading time if you're using a dial up modem. It also adds an extra measure of virus protection even if you have a broadband connection. Since you're deleting messages from your ISP's server before they ever have a chance to infect your computer, it's like killing mosquitoes before they bite you – instead of afterwards.

If you do not have a Web mail account, it's easy to get one. Simply go to a provider such as Yahoo (www.yahoo.com) or Lycos (www.lycos.com) and register. You can also use a site such as mail2web (www.mail2web.com) or webmail4free.com without even registering. Go to the site and enter you e-mail address and password. You will see a listing of all incoming mail, which you can read and then retain for downloading, or delete, as you choose.