I choose to stick with SmarterTools for Statistics and Support software also. These tools are not the cheapest available however they offer a great user experience. I love the support tool especially, and so do my clients. They can send an email to support@yadayada.com and the support request automatically gets routed to the right person who then gets an email. The customer can manage the whole process just by replying to emails which makes it really easy for them. I manage the whole process through a simple web interface and can route requests to the right people responsible for fixing the problem.

The stats software is farily standard, it does have some nice graphics which customers like, and it's built to manage multiple domain names and sites which is perfect for a web host.

Billing is something that took a while to get sorted. Initially I just managed everything in an excel spreadsheet but that very quickly become too hard to manage. I then developed an Access database to help, which I quickly outgrew also. The main problem I found was that both of these solutions needed a human (me) to actually make them work. I needed something that was going to be completely automated. Just on a side note, most of my customers are small businesses looking for some hand-holding; as such they are not the sort of customer to 'sign-up' on a website for hosting. In fact that's not the product we really offer anyway.